Frequently Asked Questions

You can go to CatsWeb and under the "Online Services" section click on "Activate My NetID", then follow the instructions.

I forgot my password, what should I do?

You can go to CatsWeb and under the "Online Services" section click on "I Forgot My NetID Password”, then follow the instructions.

How do I change my address?

• Local (Current) Address - This is the address where you currently live. This address is used to help determine availability of some student services such as Bobcat Shuttle services.
• Permanent Address - This is your home address which could be the same as your local (current) address or the address of a parent/legal guardian. This address is used for federal and state reporting.
• Diploma Address - This is the address where you would like your diploma sent upon graduation.

Where can I get an unofficial copy of my transcript?

1. Log in to Texas State Self-Service
2. Click on "Student" tab
3. Click on "Student Records"
4. Click on "Academic Transcript"
5. Select Level & Unofficial Transcript
6. Click on “Submit”

Students who do not have an active NetID may order a transcript thru Parchment.

Where can I get a verification of enrollment?

You can go to CatsWeb under "Academic Records" then click on "Enrollment Verification". You may also come by the Office of the University Registrar at JCK 111 – Student Records.

Where do I pay tuition?

Where do I turn in transfer work from another university/college?

For The Graduate College: Graduate Admissions

I have a hold, where do I clear it?

You will need to contact the department that placed the hold. Visit Registration Holds for more information.

I am trying to withdraw but CatsWeb will not let me. What do I do?

You cannot drop your last or only class on the web. Please visit our Dropping vs Withdrawing webpage regarding how to submit an official withdrawal request.

How do I update my anticipated date of graduation with my financial aid lender?

When is my bill due?

You can check the Important Dates page on the Student Business Services website for additional information.

How can I get my GPA?

If you are a current student, you can go to CatsWeb then click on transcript. If you are not a current student, you will need to order a copy of your transcript.

I am a new student going through orientation. When do I register?

Incoming Freshman should contact First-year Advising.

New transfer students should contact the Academic Advising Center of the College in which your major resides.

I have questions about graduation. Is my process complete and do you have the correct mailing address for my diploma?

I am trying to register and it is telling me my index numbers are wrong.

You have chosen the wrong semester to choose courses. You will need to make sure to pick the right semester in the drop-down box. When you are in registration and click on search for open classes, the drop-down box to choose a semester is on the right.

Where do I go for Financial Aid information?

Where do I go for housing and residential information?

Where do I go for my id?

Where do I go to apply to the University?

What is my classification?

Freshman: 0-29 hours
Sophomore: 30-59 hours
Junior: 60-89 hours
Senior: 90 + hours
Graduate, Post-Grad: These students have completed an undergraduate degree.